FAQ - Frequently Asked Questions

🌿Orders are typically processed within 5–7 business days. You’ll receive a confirmation email once your order is on its way.

🌿Shipping times vary based on location and carrier. All delivery estimates are approximate and not guaranteed. You’ll receive tracking information once your order ships.

🌿Enjoy free shipping when your order total is $50 or more before taxes. Please note: your subtotal after discounts must remain $50+ to qualify.

🌿We do not offer international shipping at this time. Our services are currently limited to addresses within the United States.

🌿We want you to feel confident and supported in your purchase. Because each crystal and mineral is one-of-a-kind and may include natural imperfections, all sales are considered final. If you receive an incorrect item, please reach out within 5 days of delivery with photos and details—we’ll do our best to make it right.

🌿We don’t offer exchanges. All sales are final.

🌿We offer a thoughtfully curated selection of crystals and minerals, chosen for their natural beauty, energetic qualities, and artisanal character. Each piece is hand-selected to reflect our spiritual-modern vision.

🌿We update our inventory regularly. For the latest arrivals and restocks, we recommend joining our newsletter—it’s the best way to stay in the loop.

🌿While we occasionally include small gifts or samples with orders, they are not guaranteed. Free gifts are offered at our discretion and may vary based on availability or promotions.

🌿Avoid exposing them to harsh chemicals or liquids, which may damage their structure or appearance. We recommend avoiding all liquids, including water, as moisture can damage the surface, structure, or finish of certain minerals. Store clear or translucent stones away from direct sunlight to prevent fire risks. Handle with care and research any sensitivities or allergies you may have.

🌿Crystals and minerals with clarity or translucency should be kept out of direct sunlight, as they may concentrate light and pose a fire hazard. Prolonged exposure to sunlight or outdoor elements may also cause discoloration or fading. Customers are responsible for proper storage.

🌿Some crystals may naturally release sediment or dust over time due to their mineral composition. This is a normal occurrence and not a defect. We recommend handling and disposing of any loose material with care, especially if you have respiratory sensitivities.

🌿Our products are intended for spiritual and energetic enrichment only. They are not a substitute for medical treatment or diagnosis. Please consult a licensed healthcare provider for any medical concerns.

Crystals and minerals are creations of the Earth — shaped by heat, pressure, time, and movement. Because of this, not all crystals will be perfectly smooth or flawless, even when they’ve been polished.

A few things to know:

• Natural formations come with character. Tiny druzy, growth lines, mineral inclusions, and surface textures are all part of how a crystal forms underground. These aren’t defects — they’re signatures of its natural origin.
• Polishing doesn’t erase nature. A crystal can feel smooth to the touch while still showing small marks, pits, or variations that polishing simply can’t remove without altering the stone’s integrity.
• Photos and videos do their best. We capture imperfections as clearly as possible, but some details — especially tiny druzies, micro‑scratches, or subtle texture shifts — can be difficult to photograph depending on lighting and angles.
• Your piece is one‑of‑a‑kind. These natural features are part of what makes each crystal unique, authentic, and full of story.

Every crystal and mineral is a natural work of art — shaped by the Earth, not manufactured. Because of this, color can vary from piece to piece, even within the same mineral type.

A few things to keep in mind:

• Natural variation is normal. Crystals form in different pockets of the Earth, each with its own minerals, temperature, and pressure. This creates unique shifts in color, saturation, banding, and clarity.
• Lighting changes everything. Sunlight, indoor lighting, and screen brightness can make a crystal appear lighter, darker, warmer, or cooler than it looks in person.
• Photos and videos are helpful, but not perfect. We do our best to capture each piece accurately, but some tones — especially soft pastels, deep hues, or translucent areas — can be difficult to photograph exactly as the eye sees them.
• Your crystal is one‑of‑a‑kind. These color variations are part of its natural beauty and authenticity, making your piece truly unique.

🌿Yes, we may film the packing and preparation of customer orders for promotional, educational, or creative purposes.

🌿Filmed content may be shared on platforms including YouTube, Instagram, Facebook, TikTok, and other social media or digital channels.

🌿No. We do not disclose or show full names, addresses, or identifying details. Only first names, the first letter of the last name, and/or order numbers may be referenced.

🌿You can leave a note during checkout or contact us immediately after placing your order. While we make every effort to honor requests, we cannot guarantee exclusion unless confirmed in writing before fulfillment.

🌿Not necessarily. Filming is subject to availability, timing, and creative discretion.

🌿Yes! Feel free to leave a note at checkout. While we can’t guarantee it, we’ll do our best to include it.

🌿No. Filming is complimentary and included as part of our creative process.

🌿Orders are selected at random. We do not prioritize based on customer status, order size, loyalty, or whether someone is a new or returning customer. Every order has an equal chance of being chosen.